Build your dream team – Flowz new call center services & software will revolutionize customer support

At Flowz, we help small businesses to dream and turn them into realities. Our mission is clear — we want to help small businesses grow and run their business as smoothly and efficiently as possible without investing in additional resources or software.

Today, we are proud to announce our new call center services and free access to software that is designed to help businesses revolutionize how they handle customer support.

Flowz instills a culture of pristine customer support within your business. We’ll recruit, train, and build your very own dream team of call center agents. Flowz can alternatively provide you with a hybrid model. This model allows you to build your very own world-class team consisting of both your own reps combined with the highly skilled reps Flowz provides. Furthermore, you will also have access to our game-changing call center software.

What does the Call Center Service Provide?
We have three call center services that provide 24/7 support, leaving your customers satisfied and attended to their every need. The new service includes:

• Customer help desk support
• Email & chat support
• Round-the-clock answering services

What to expect with Flowz Call Center Services
There is no need to stress about hiring in-house customer support professionals anymore. With our call center services, you can expect nothing but the best.

• Real-time report access to track information of all calls to ensure you stay ahead.
• Insights that help you identify, study, and respond to signals, giving you a birds-eye view of trends way before your competitors even catch on.
  
• Omnichannel approach for all communication efforts, whether it is a phone call, chatbot, or email, will be handled by one system.
• A seamless experience for your customers with every interaction as all communication efforts will be homogenous and streamlined.

If this sounds like what you need, go ahead and book a call with us.

What does Flowz Call Center Software Provide?
Flowz provides premium software with the reporting and analytics customer support tools you need such as: :

• Preview dialings
• Mail broadcasting
• Voice broadcasting
• SMS broadcasting
• Multiple call routing skills 
• power dialing
• Recording word spotter
• Sticky agents
• Avatar models

These are just some of the many game-changing features Flowz call center software has to offer.
Value is guaranteed when using our software

Your call center agents will be able to create incoming cases, track them, and escalate them if needed. Routing tools will automatically route calls to appropriate agents with real-time updates. These updates allow for quicker and more efficient responses from call center agents. This ensures more work can be completed efficiently and effectively removes room for error while ensuring your customers are always met with a pleasant experience.

Value is guaranteed when using our software
Your call center agents will be able to create incoming cases, track them, and escalate them if needed. Routing tools will automatically route calls to appropriate agents with real-time updates. These updates allow for quicker and more efficient responses from call center agents. This ensures more work can be completed efficiently and effectively removes room for error while ensuring your customers are always met with a pleasant experience.

Furthermore, you will gain access to superior reporting metrics when utilizing the call center software. Flowz software will provide managers with the vital information they need to make strategic decisions that will ensure growth and success by analyzing:

• call volumes
• case categories
• case times
• up-sell rates
• revenue per call

These are just some of the plentiful metrics made available to managers and will act as the backbone for any strategic venture.

Experience enhanced collaboration between departments and call center representatives. By allowing agents to share information across departments, particularly when customers require input from more than one representative. This creates a far smoother experience for the customer by eliminating any frustration.

Flowz has got you covered with impeccable discounts
As an existing Flowz customer, you can avail this service and software for just $6/FTE/hour onwards. New to Flowz? Get our newly launched service and software for $7.5/FTE/hour onwards. We can’t wait to help you with all your customer support needs. Sounds like what you need? Go ahead and book a call with us.